Service delivery
SupportCentral Enterprise is software delivered over the internet. There is no physical product and nothing is shipped.
Last updated: · Applies to SupportCentral Enterprise, operated by Support IT Ventures.
How and when the service is delivered
Your account is created the moment you sign up, and is usable immediately on a 14-day trial without any payment.
When you subscribe, the paid plan is activated automatically as soon as the payment succeeds — in practice within a few seconds. There is no manual provisioning step and no waiting period.
Access is delivered electronically to the email address registered on the account: a receipt, a GST tax invoice as a PDF, and confirmation of the plan now active. Your workspace is reached at supportcentral.in using the credentials you already set.
If activation does not happen
Payment confirmation reaches us by a webhook from our payment processor, so activation does not depend on your browser staying open. In the rare case a payment succeeds and the plan does not activate within a few minutes, write to billing@supportcentral.in with your payment reference. We will either activate it or refund it in full within one business day.
No physical shipment
Nothing is posted or couriered. There are no shipping charges, no delivery timelines and no tracking numbers, because there is nothing physical to send.
Something here unclear or unfair? Tell us at support@supportcentral.in. We would rather fix the wording than argue about it later. See also Terms, Privacy and Grievance redressal.