Privacy Policy
This Privacy Policy explains how SupportCentral collects, uses, stores and protects information when you visit the website, request a demo or trial, or use the product.
Information we collect
- Contact and company details submitted through public forms
- Account, billing and administrative information needed to run the service
- Operational data entered by customers into tickets, assets, employee records, reports and knowledge items
- Basic technical logs and diagnostic records used for security, support and troubleshooting
How we use information
- To respond to enquiries, demos, trials, onboarding and support requests
- To operate the service, authenticate users and enforce tenant access boundaries
- To generate reports, diagnostics, reminders and usage summaries
- To improve support quality, product reliability and customer success workflows
Data sharing and confidentiality
We do not sell customer data. Information may be processed by infrastructure, mail, payment or service providers only to the extent reasonably necessary to operate the service, deliver communications or process payments.
Data retention
Data is retained for as long as needed to provide the service, comply with reasonable business and legal obligations, resolve disputes and maintain operational records. Logs and uploads may be rotated, archived or removed based on operational needs.
Security
Reasonable administrative and technical measures are used to protect account access, uploaded data, billing visibility, downloads and tenant isolation. No internet-facing system can be guaranteed to be perfectly secure, so customers should also follow strong password and access practices.
Your choices
You may contact us to ask account-related questions, request operational assistance, or raise privacy concerns using the support email listed below.
Contact for privacy questions
For privacy-related questions, please mail hello@supportcentral.in.