Refund policy
A refund policy is only useful if you can predict what it will do. Here is exactly what happens, with worked examples.
Last updated: · Applies to SupportCentral Enterprise, operated by Support IT Ventures.
Seven-day money back on your first invoice
If this is the first time your organisation has paid us, and you are not happy, you can get that invoice refunded in full within seven days. No questions, no retention call, and you do not need to email anybody — there is a button on your billing screen for the whole of those seven days.
Example: you subscribe on the 3rd and ask for a refund on the 9th. You get 100% back and the account reverts to a free or trial state. On the 11th, you do not.
After the first seven days
- Monthly plans: cancel any time. You are not charged again, and you keep full access until the end of the period you have already paid for. We do not refund part of a month.
- Annual plans: cancel any time, and you keep access until the end of the year you paid for. After the first seven days an annual payment is not refunded pro-rata.
- Upgrades: charged pro-rata for the days remaining, and shown to you before you confirm. The amount you see is the amount taken.
- Downgrades: take effect at your next renewal, so nothing is refunded. We show the exact date and what changes on it.
What is not refunded
- A period you have already used, other than under the seven-day rule above.
- Fees for an account suspended or terminated for breach of the acceptable use policy.
- Charges arising from a payment method you left active after asking someone else to cancel for you — please cancel from your own billing screen, which takes two clicks.
How long the money takes
We process an approved refund within two business days. Our payment processor then takes 5 to 7 business days to return it to your bank or card. We cannot make that second part faster — it is your bank's timetable, not ours.
A credit note referencing the original tax invoice is issued automatically and emailed to your billing contact, so your accounts and your GST filing stay consistent.
If you think we got it wrong
Write to billing@supportcentral.in with your invoice number. If you are still not satisfied, escalate to our Grievance Officer — acknowledged within 24 hours, resolved within 15 days.
Questions we are asked about this
Do I have to email someone to cancel?
No. Cancellation is two clicks on your own billing screen, at any time. Making people email to cancel is a dark pattern and we do not use one.
What happens to my data if I cancel?
Nothing is deleted at cancellation. The account becomes read-only at the end of the paid period, you can still export everything, and we keep the data for 90 days with email warnings before deleting it.
Can I pause instead of cancelling?
Yes, for up to two months a year on a paid plan. The account goes read-only, you are not charged, and one click brings it back.
Something here unclear or unfair? Tell us at support@supportcentral.in. We would rather fix the wording than argue about it later. See also Terms, Privacy and Grievance redressal.