Starter
₹899 ₹749 per agent / month
Billed monthly. Billed annually. Excludes GST.
A small IT team with a few hundred devices
- 250 managed assets, then ₹4 each
- Unlimited requesters
Pricing
Per agent, per month, in Indian rupees and excluding GST — with a block of managed assets included in each plan. Employees raising tickets are unlimited and free on every plan, so you pay for the people working the queue and the devices you are actually tracking.
Professional
₹1,499 ₹1,249 per agent / month
Billed monthly. Billed annually. Excludes GST.
A full lifecycle: onboarding, exits, vendors and licences
- 2,000 managed assets, then ₹3 each
- Unlimited requesters
Enterprise
₹2,499 ₹2,082 per agent / month
Billed monthly. Billed annually. Excludes GST.
Multi-location IT, with licence and endpoint-security connectors managed inside the app
- 10,000 managed assets, then ₹2 each
- Unlimited requesters
All plans include unlimited requesters, the public help centre, email-to-ticket, the knowledge base, full data export and support by email. No setup fee, no card to start, and cancellation is two clicks on your own billing screen.
Why we price per agent and not per employee
Most service desk products charge for every person who can raise a ticket. That sounds fair until you run the arithmetic: a four-hundred-person company with a support team of six pays for four hundred seats to serve six people's work. The bill then grows every time the company hires someone, which has nothing to do with how much support work there is.
We charge for the people who work the queue. Everyone else — every employee who raises a request, tracks it, reads the knowledge base or chats with the assistant — is free, on every plan. Your bill tracks the size of your desk, which is the thing you actually control.
There is one practical consequence worth knowing: an agent seat is defined by role, not by login frequency. Anyone whose role is something other than requester counts, even if they only pick up tickets occasionally. If somebody genuinely only needs to raise and follow their own requests, give them the requester role and they cost nothing.
What is in each plan
| Feature | Starter | Professional | Enterprise |
|---|---|---|---|
| Minimum agents | 2 | 3 | 5 |
| Managed assets included | 250 | 2,000 | 10,000 |
| Additional assets | ₹4 each / month | ₹3 each / month | ₹2 each / month |
| Employees / requesters | Unlimited | Unlimited | Unlimited |
| Tickets | Unlimited | Unlimited | Unlimited |
| Asset lifecycle + handover PDFs | ✓ | ✓ | ✓ |
| Damage cases and recovery | ✓ | ✓ | ✓ |
| Replacements + dispatch tracking | — | ✓ | ✓ |
| Onboarding and offboarding | — | ✓ | ✓ |
| Exit self-service + manager sign-off | — | ✓ | ✓ |
| Vendors and contracts | 25 vendors | Unlimited | Unlimited |
| Subscriptions and licences | — | 25 | Unlimited |
| Invoices + AI invoice reader | — | 100 documents / mo | 1,000 documents / mo |
| Procurement: requests, purchase orders, goods receipt | — | ✓ | ✓ |
| IT planning: budget, refresh plan, renewals | — | ✓ | ✓ |
| ITIL registers | Incidents + requests | All seven | All seven |
| Custom ticket fields | ✓ | ✓ | ✓ |
| Branded help centre (logo, colour) | ✓ | ✓ | ✓ |
| Live chat (agents at once) | 2 | 5 | Unlimited |
| AI replies / mo (using your own AI model) | 500 | 3,000 | 15,000 |
| Single sign-on (Google, Microsoft) | ✓ | ✓ | ✓ |
| Client workspaces (MSPs): one sign-in, one bill | ✓ | ✓ | ✓ |
| Two-factor sign-in | ✓ | ✓ | ✓ |
| Google Workspace licence tracking (connect your admin console) | — | — | ✓ |
| Microsoft 365 licence tracking (connect your admin centre) | — | — | ✓ |
| Security software via its API (CrowdStrike, Defender, SentinelOne, Sophos or other) + device threats | — | — | ✓ |
| Reports | 23 core | All | All |
| Custom report builder | — | ✓ | ✓ |
| REST API + webhooks | Read, 2k/day | Full, 20k/day | Full, 200k/day |
| Audit log retention | 1 year | 3 years | 7 years |
| Attachment storage | 25 GB | 100 GB | 500 GB |
| Full data export | ✓ | ✓ | ✓ |
| Getting started | Docs and email | One guided setup call | Data import assistance |
| Support response | 1 business day | 8 hours | 4 hours, priority |
How billing actually works
Invoices and GST
Every payment produces a numbered invoice, emailed to your billing contact as a PDF and listed in your account. Invoice numbers run in an unbroken sequence per financial year. Our GSTIN is not yet published on this site, so if you need a GST tax invoice to claim input tax credit, please write to billing@supportcentral.in before you pay.
Changing plan mid-period
Upgrades are charged pro-rata for the days remaining and take effect at once. You see the exact amount before you confirm, and that is the amount taken. Downgrades take effect at your next renewal, and we show you the date and what changes on it.
If a payment fails
We retry and email you, and you keep full access during a grace period. After that the account becomes read-only — you can still sign in, read everything and export everything. Nothing is ever deleted because of a billing problem.
Leaving
Cancel yourself in two clicks, no email required. Your first invoice is refundable in full for seven days. Export everything you have put in, at any time, in any account state, at no charge. See the refund policy.
Pricing questions
What counts as a managed asset?
Any asset in your register that is not retired, disposed of or archived. A written-off laptop stops counting; one sitting in stock still counts, because the system is still tracking it.
What counts as an agent?
Anyone with a role other than requester — the people working the queue and the register. Employees raising requests and viewing their own devices are free and unlimited.
What happens if I exceed my asset allowance?
A clear message at the limit; new devices wait until you add capacity, in blocks of 50. Returns, offboarding completion, damage closure and data export are never blocked by a limit — breaking your actual operation to make a billing point is not something we are willing to do.
Is GST included?
Prices are shown excluding GST. Our GSTIN is not yet published on this site, so if you need a GST tax invoice to claim input tax credit, please write to billing@supportcentral.in before you pay.
Can we start with the asset register and add the service desk later?
You can, but we would gently suggest the opposite. The register stays accurate because ticket work updates it; running the register alone puts you back in data-entry territory.
We only need a service desk, not asset management.
Then use the desk and leave the asset register empty until you want it — nothing forces you to track a device. Each plan includes its block of managed assets whether or not you use it, so there is no charge for devices you have not added, and starting the register later needs no migration.
Do you offer a discount for non-profits or schools?
Yes — 50% off for registered non-profits and educational institutions. Write to us from your organisation's domain with your registration details and we set it up on your account.
How do I cancel?
Two clicks on your own billing screen, at any time, with no email and no retention call. Your first invoice is refundable in full for seven days.
Start without talking to anyone
No card, no sales call, and your data is exportable in full from day one.