Refund Policy
This Refund Policy explains how SupportCentral approaches refunds for subscriptions, annual commitments, custom setup work and support-related commercial arrangements.
Trials first
Where feasible, customers should evaluate the platform through demo or trial discussions before committing to a paid production rollout.
Monthly subscriptions
Monthly plans are intended to be low-friction and reviewable. If a billing issue or clear duplicate charge occurs, please contact us promptly so it can be reviewed.
Annual subscriptions
Annual subscriptions usually reflect discounted pricing and reserved capacity. Partial-year refunds are generally not automatic and are reviewed case by case depending on the commercial context, activation stage and services already delivered.
Custom setup, migration, or consulting work
Custom implementation, data migration, advisory and configuration work involve delivery effort and are generally non-refundable once substantially initiated or delivered, unless otherwise agreed in writing.
Non-refundable situations
- Change of mind after substantial delivery or setup work
- Failure to use the service despite successful access being available
- Requests arising from features or limits that were already visible in plan or sales discussions
- Misuse, policy violation or account suspension caused by customer actions
How to request a review
For billing disputes or refund reviews, please mail hello@supportcentral.in with company name, invoice details, payment reference and the reason for the request.
Review timeline
Requests are typically reviewed within a reasonable business timeframe after the needed billing details are received.