Questions answered
Frequently Asked Questions
This FAQ explains the most common pricing, feature and customer questions in plain language.
Detailed FAQ
What is meant by seats?
Seats are the number of active platform users your company can have in SupportCentral at one time. A seat is usually consumed by a real user account such as a Company Admin, Agent, Asset Admin, HR Admin, Reporting Admin or Requester who needs login access.
What are report schedules?
Report schedules are the number of saved reports that can run on a recurring basis, such as daily, weekly or monthly. This helps managers automate recurring operational reporting without manually exporting every time.
What are mailboxes?
Mailboxes are connected support inboxes used for email-to-ticket intake, such as ithelpdesk@company.com or support@company.com. Higher plans allow more connected mailboxes.
What is the AI limit?
The AI limit is the allowed usage capacity for AI-assisted actions like drafting replies, summaries, troubleshooting steps, note generation and similar workflow assistance.
Why is SupportCentral described as a cheap solution?
Because the product is designed to give strong practical coverage without the inflated cost and complexity of heavyweight enterprise platforms. The goal is value, not unnecessary pricing.
What does Starter include?
Starter is designed for smaller teams that want to move beyond shared inboxes and spreadsheets while keeping pricing low and predictable.
What does Growth include?
Growth is for teams that need more seats, deeper reporting, imports and AI assistance while still staying affordable.
What does Enterprise include?
Enterprise provides the broadest access, highest limits and the best fit for larger operational environments that need wider module coverage and scale.
Can I use SupportCentral if I already have an account?
Yes. If you already have an account, proceed to login and continue directly into your account area or company workspace.
How do I ask product questions?
Please mail hello@supportcentral.in for pricing, rollout, trial, migration or product questions.
Why SupportCentral is priced this way
The platform is intentionally positioned as a cheap and cost-effective alternative for teams that need structure, reporting and AI assistance but do not want overpriced complexity.
Need a custom answer?
If your workflow is unusual or you want help choosing between plans, mail hello@supportcentral.in and describe your team size, assets, tickets and reporting needs.
Need more details?
Please mail hello@supportcentral.in for questions, partnerships, demos, or rollout conversations.
Ready to take the next step?
Already have an account with us? Proceed to login. Otherwise start a trial or contact us about your workflows.