Blog
IT service desk & asset management, in practice.
Practical notes on running IT support and tracking assets without enterprise overhead.
Why your email replies keep creating duplicate tickets (and how to stop it)
Duplicate tickets from email replies are almost always a threading problem. Here's what causes it and how proper Message-ID handling fixes it.
Read →A simple IT asset lifecycle for small teams
You don't need an ITAM consultant to track laptops. Here's a lightweight asset lifecycle any small IT team can run, from purchase to retirement.
Read →How to get IT tickets out of a shared inbox (without buying a giant tool)
A shared inbox quietly breaks IT support at small companies. Here's a simple way to turn email into trackable tickets without enterprise overhead.
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