Pricing
Simple, flat monthly pricing.
Per workspace, not per seat. Start free for 30 days — no card required.
Starter
₹199/mo
For small teams getting tickets out of the inbox.
- Up to 3 agents
- Tickets + auto-categorization
- Email-to-ticket (1 mailbox)
- Knowledge base & portal
- Basic asset register
- Standard reports
- SLAs, ITIL, automation
- API & webhooks
Professional
₹349/mo
For growing IT teams that live in the desk.
- Up to 10 agents
- Everything in Starter
- SLAs & business hours
- ITIL: incidents, problems, changes, requests
- Full asset lifecycle + allocations
- Vendors, subscriptions, invoices
- Automation rules + live chat
- Agent Performance + Report Studio
- Custom roles · 3 mailboxes
Enterprise
₹449/mo
The full platform, for larger or multi-company ops.
- Unlimited agents
- Everything in Professional
- REST API & signed webhooks
- Security incidents
- Multi-company / tenants
- Scheduled reports + AI Studio
- Unlimited mailboxes
- Priority support & onboarding
Prices in INR, billed monthly. GST extra where applicable. Annual billing available on request.
Compare plans
| Capability | Starter | Professional | Enterprise |
|---|---|---|---|
| Agents included | 3 | 10 | Unlimited |
| Tickets + auto-categorization | ✓ | ✓ | ✓ |
| Email-to-ticket mailboxes | 1 | 3 | Unlimited |
| Knowledge base + portal | ✓ | ✓ | ✓ |
| Asset management | Basic | Full + allocations | Full + ageing alerts |
| SLAs & business hours | – | ✓ | ✓ |
| ITIL registers | – | ✓ | ✓ |
| Vendors / subscriptions / invoices | – | ✓ | ✓ |
| Automation & live chat | – | ✓ | ✓ |
| Reports | Standard | + Report Studio | + Scheduled |
| Custom roles | – | ✓ | ✓ |
| REST API & webhooks | – | – | ✓ |
| Multi-company | – | – | ✓ |
| Support | Priority email | Priority + onboarding |
Questions
Is there really a free trial?
Yes — 30 days, full features, no card required. During the trial, reports you export carry a small "DEMO · supportcentral.in" watermark that disappears the moment you subscribe.
Is pricing per agent?
No. It's a flat monthly fee per workspace. Plans differ by the number of included agents and the feature set, so your bill is predictable.
Can I change plans or cancel?
Upgrade, downgrade or cancel anytime from billing. On cancellation you keep access until the end of the paid period.
Where is my data stored?
SupportCentral is self-hosted on infrastructure you control (PHP + MariaDB). Your tickets and assets stay in your database.