Features
Run the whole IT desk from one place.
Built from real IT operations — not a generic ticketing widget. Here's what's inside.
Smart ticketing
Queues, priorities, categories and statuses, internal notes, assignment and merge. A keyword engine auto-categorizes incoming tickets and flags out-of-scope requests.
Email-to-ticket threading
Turn a mailbox into a queue. Replies from anyone on the thread append to the same ticket using mail headers — no duplicate tickets, even when the subject changes.
Asset lifecycle & allocations
Assign, return, replace, dispatch and retire devices. Allocation views break the fleet down by processor and age, with CSV export and a 3-year refresh alert.
SLAs & business hours
Response and resolution targets with working-hours calendars, warnings and breach tracking, so nothing quietly slips.
ITIL registers
Incidents, problems, changes, service requests and security incidents — with their own workflows and approvals.
Automation & notifications
Turn events into actions: notify admins on new tickets, alert on expiring vendor contracts, or flag assets crossing three years — all opt-in.
Reports that matter
Per-agent monthly resolved, AHT, first-response and SLA-met %. Plus a custom Report Studio and scheduled exports.
Roles you control
Twelve ready roles, fully editable, plus custom roles by ticking permissions per module. Changes apply immediately.
REST API & webhooks
Scoped API tokens and signed, retried webhooks to wire SupportCentral into the rest of your stack.
Knowledge base & portal
A self-service portal and searchable KB so employees solve the easy things themselves.
Vendors, subscriptions, invoices
Track vendors, software licences and renewals, and keep an invoice register beside the assets they pay for.
Self-hosted & multi-tenant
Runs on your own PHP/MariaDB host. Your data stays yours. Manage multiple companies from one install.
See it before you commit.
Take the 2-minute interactive tour, then start a full-featured 30-day trial.